01

How to reach us

Email support@atsforge.org with a descriptive subject line such as “Export support,” “Privacy request,” or “Article correction.” Include the browser and device you used for technical issues, but never email passwords, government identification, or unnecessary sensitive information.

02

Response expectations

We aim to acknowledge ordinary support messages within three business days. Privacy and deletion requests receive priority and may require reasonable verification so another person cannot act on your behalf. We cannot contact employers, guarantee application outcomes, or provide legal, immigration, financial, or licensed career-counseling services.

03

Useful details

For an export problem, explain whether DOCX or PDF was affected and which application opened the file. For an editorial correction, include the page URL and the sentence at issue. For accessibility feedback, describe the assistive technology and the task you were trying to complete. Clear, limited details help us investigate without collecting more personal information than necessary.